Updates only go so far and it's still not clear what, if any, other personal data was affected or what the nature of the incident is, so the company has work ahead of it, said Hutcheson. The latest notice also said the company is working hard with third-party experts to investigate and resolve this cybersecurity incident. The company has been responding to customer questions through various social media channels, including an update Tuesday that said customer credit and debit card information was not compromised as it doesn't store full credit or debit card numbers in our systems. “There is going to be some fallout on reputation, but I think that can be offset by all the things that they did do right in terms of being transparent, they informed the customer quickly.” Those updates, which have also gone out across social media, have been an important part of minimizing the damage, said retail expert Lisa Hutcheson. Shoppers can now use payment cards in store, but still can't process returns or exchanges while the website is fully off-line and only shows the latest notification from the company. 8 that its website was knocked out and it was only able to accept cash payments in stores. as its website remains off-line more than a week after a cyberattack, experts say. Additionally, Indigo’s month- long annual Adopt a School program allows each store to collect donations during that period and apply them to a local school.TORONTO - The risks of reputational damage are growing for Indigo Books & Music Inc. Since inception, $28 million has been collected and distributed to over 3000 school libraries across Canada. 100% of the monies collected are distributed to the schools while operating costs for the Foundation are absorbed by Indigo. It commits $1.5 million annually to schools across Canada through money raised by customers, staff, suppliers and proceeds from Love of Reading fundraising efforts. In 2004, it created the Indigo Love of Reading Foundation to provide high-needs elementary schools with new books and learning materials to encourage literacy. Indigo believes in giving back to the community and its stakeholders. There is also professional in-store training as well as at-home online training. It also provides a health and wellness plan, employee discounts, flexible hours, a company matched RRSP program, three weeks paid vacation and recognition programs such as yearly employee scholarships. Indigo provides its employees with a base salary plus a bonus usually available for most employees. Current positions for hire include customer service representatives and managers. Indigo employs over 6500 people across Canada in various positions. It sets the standards and expectations for all employees, including management and the Board of Directors, and is considered binding and adhered to by everyone who works at Indigo. Indigo possesses an Indigo Code of Conduct that sets the tone of how business is to be conducted. It operates eighty-nine superstores under the banners Chapters and Indigo and one hundred twenty-two small format stores under the banners Coles, SmithB ooks, Indigospirit and The Book Company. It operates in ten provinces, one territory and has an online presence through its website indigo.ca. Indigo, officially known as Indigo Books and Music Inc., is Canada’s largest book, gift and specialty toy retailer with assets of more than $600 million. Share-facebook share-twitter share-youtube share-print
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